Privacy policy
Applicable for both the physical and digital world
1. What is covered by this privacy policy and do other policies apply to you?
This privacy policy covers situations where we, ATELIER VERTO, access, collect, store process, use, disclose or transfer your personal information in paper or electronic form. It also covers situations where approved partners use your personal information on our behalf.
In some cases, other policies apply to you. It may be the case when you use certain products or services, and in this event:
You will be notified of these other policies while using the products or services they apply to.
Such policies will supersede this privacy policy unless they expressly refer to it.
This privacy policy does not cover products or services you might use as provided by other companies acting on their own account.
2. Who collects and uses your personal information?
We, ATELIER VERTO, act as the “data controller”, which means that we determine “why” and “how” your personal information is collected and used.
To be able to deliver our products and services to you, we need to share your personal information with approved partners who generally act as our “data processors”. All are bound by an obligation to implement appropriate security measures to protect personal data in their possession, and are bound by a strict confidentiality agreement and specific contractual terms on “how” and “when” they are allowed to use your personal information on our behalf.
Please be aware that certain approved partners, such as our franchisees and licensees or social media, could also determine “why” and “how” your personal information is used. They have their own privacy and cookies policies, so remember that the personal information you give them will be subject to their rules and not ours.
3. Why do we collect your personal information?
ATELIER VERTO will collect, hold, use and disclose your personal information for the purposes described in this section. The processing of your personal information will comply with your privacy legislation and rely on the legal bases set out in this section.
If you would like more information on the purposes and legal bases, you can contact us at contact@atelier-verto.com.
• To provide you with the products and services you have purchased or otherwise requested.
We will use your personal information to manage our relationship with you and to perform our obligations under the contract you conclude with us when you purchase or otherwise request products or services from us. This can cover various activities such as internal accounting, processing your payment or delivery.
• To provide you with tailored customer service and assistance.
You should have the same unified experience no matter how we communicate. Whether this happens in our stores, on our website, by chat, by phone or by video, and whether you contact us or we contact you, we want to provide you with relevant and tailored customer service.
For this purpose of providing you the ATELIER VERTO experience, we will collect, store, process, use, disclose and transfer your personal information to be able to identify you. This will allow us to provide you with the tailored assistance you are asking for or to share relevant information with you. In addition, when you contact us, we may retain the personal information you share with us to always provide you with such a customised and personalised experience. This could happen if you are an existing or potential customer. Your personal information will be linked to your ATELIER VERTO profile, if you have requested us to create one, or to a potential customer profile.
To provide you with a smooth and enjoyable customer experience, know you better to provide you with tailored answers, and to improve the quality and security of our services, we may rely on your consent, proceed in accordance with our contract with you, or take all reasonable steps to enter into a contract with you, or rely on our legitimate interest to improve our services.
• To enable you to receive relevant information and tailored marketing content.
You will receive information and updates about us either at your request (with your prior consent where required by law) or when we are authorised by law to send you such information and updates directly. Such communication can be global or local, and may include updates about our products and services, invitations to events, offers, surveys, etc.
Our communications will be customised and specifically designed to be of interest to you, and will be updated with any new personal information linked to your ATELIER VERTO profile. We will thus use your personal information to send you tailored communications or other customised advertisements or marketing campaigns. This use of your information include some profiling activity.
• To send you non-marketing communications.
Non-marketing communications may be sent upon your request, and/or may be important for your safety and the security of your personal information.
You may still receive such communications even when you opt-out from certain marketing communications. The information communicated may be necessary for the correct performance of our contract with you or be mandatory to comply with some of our legal obligations.
• To conduct our business securely and protect our activities.
To deliver our products and services safely to you, perform our contract properly or comply with some of our legal obligations, we will implement fraud prevention and detection measures. Such measures will allow us to adequately perform our contract with you and/or protect our legitimate interests in defending ourselves against fraud.
• To assess and better understand our business.
To manage our activities, perform our obligations under our contract with you and comply with our legal obligations, we may need to access and use some of your personal information for finance, management or legal purposes, or business-related analytics & market research activities.
For example, this could occur when we use the invoices we have issued in relation to your purchases for compliance or accountability purposes, or when we analyse personal information to understand the characteristics of our customers (what is the gender proportion, the average age etc.).
In certain limited circumstances, such activity may be based on our legitimate interest when related.
• To optimise and manage our website and other means of communication.
We may take certain measures involving the use of your personal information to administer, optimise and improve our means of digital or physical communications such as our website or face-to-face interaction in our stores.
The use of your personal information will allow us to perform our contractual obligations or improve our services in accordance with our legitimate interest. Of course, when we use cookies or other online advertising technologies, your prior consent will always be required.
4. What type of personal information is collected?
When you interact with us or our approved partners, you may provide us with the following categories of personal information (that may include sensitive information in accordance with applicable legislation).
A. Transaction information & commercial information (including audio)
This set of personal information enables us to provide you with the products and services you have requested, manage your ATELIER VERTO profile, provide you with relevant customer service and assistance, secure our communications and to manage and better understand our business.
B. Personal life information and inferences
This set of personal information enables us to always offer you the optimum service by understanding you better. We use it to manage your ATELIER VERTO profile, provide you with relevant customer service and assistance and also, in certain circumstances, to contact you for example by sending you relevant information, updates and tailored marketing content.
C. User-generated content
This set of personal information enables you to provide us with personal information relating to you or to third parties. In certain circumstances it enables us to contact you.
D. Technical, electronic & localisation information
This set of personal information enables better delivery of the service you expect from us.
It could include personal information related to your interactions with us and allows us to manage your ATELIER VERTO profile, provide relevant customer service and tailored marketing content, establish communications and conduct our business securely, assess and better understand our business, and optimise and manage our website and other means of communication.
5. When do we collect your personal information?
When you interact with us, either online or in person, you may share with us your personal information when:
A. You subscribe to our newsletter;
B. You interact with us or seek advice and share personal information through our websites, our social media pages, our sales associates in a store, at a trade show, at events or through our customer services;
C. You use your device to browse activity across different websites:
D. A personal shopper, or any other agent acting on your behalf interacts with us in particular to buy a product or subscribe to a service for you;
E. Your information is shared with us by our approved partners, with your prior consent where required.
6. How do we collect your personal information?
We mainly obtain information directly from you and process them by automated means when you interact with us. When you interact with us, either online or in person, we collect your personal information through:
A. Our sales associates (in stores) or our customer services (for example by phone or chat) when you share personal information with us;
B. Our websites or our applications, whether you are registered or not, by completing surveys, registration processes or forms. We may also use cookies or other online advertising technologies for this purpose;
C. Any means we make available to you - for example, when you buy a product, we may collect certain personal information relating to your payment such as the purchase price and date and product reference (we do not keep any of your personal banking information for longer than necessary to complete the transaction);
D. From third-party sources such as social media (e.g. Instagram).
7. Who are our third-party sources?
We mainly obtain information directly from you. From time to time, we may also obtain information on you from third-party sources.
We will only gather such information when the third parties either have obtained your consent or are otherwise legally allowed to share such information. In certain limited circumstances, some third parties may be required to disclose your personal information to us.
8. How do we protect your personal information?
We, ATELIER VERTO, are strongly committed to keeping your personal information safe.
To do so, we design our services with your safety in mind.
For example, whenever personal information is passed between your device and our servers, we ensure that it is encrypted using Secure Sockets Layer (“SSL”) and/or other security methods. We implement Hyper Text Transfer Protocol over Secure Socket Layer (“HTTPS”) in order to protect your connection to our website. All your personal information is stored on secured servers.
In the event of a security incident resulting in any breach of personal information, as qualified by law, we have an emergency response plan in place to prevent the expansion of such security incidents. In addition, we will report such personal information breach to the relevant supervisory authority as required by applicable law, and inform you via an appropriate channel as and where required by applicable law.
However, you should be aware that no service can be completely secure, and you play a key role in keeping your personal information safe. For the best possible protection of your personal information outside the limits of our control, your devices should be protected (e.g. by updated antivirus software) and your internet service providers should take appropriate measures for the security of personal information transmission over the network (e.g. with firewalls and anti-spam filtering). You accept the inherent security implications of interacting over the Internet and will not hold us or our partners responsible for any security incident or breach of personal information unless it is due to our negligence.
9. Do we sell your personal information?
We do not sell your personal information.
We may allow selected third parties (such as approved advertising partners) to collect your personal information via automated technologies on our websites (see “Do we use cookies or other online advertising technologies?“) in an effort to provide you with content and advertisements that may be of interest to you and on the legal bases set out in this privacy policy.
10. With whom would we share personal information?
We may share and disclose your personal information for business purposes with the categories of recipients listed below. We may also receive personal information about you from some of them as our third-party sources. If you would like more information about the sharing of your personal information, including the list of recipients, please contact our privacy team and Data Protection Officer at contact@atelier-verto.com.
11. What are you rights in regards to your personal information?
Subject to your applicable privacy legislation, you may be entitled to one or more of the following rights and exercise them on your own or via a legal representative acting on your behalf. We, ATELIER VERTO, are committed to protecting your rights and allowing you to exercise them. You will never be discriminated against when you exercise your right in good faith under any applicable privacy law.
If you need any further information regarding your rights, how to exercise any of your rights, or if you have any complaints or questions regarding our privacy practices, please contact our privacy team and Data Protection Officer at contact@atelier-verto.com.
12. Do we use cookies or other online advertising technology?
We can use cookies, tags, or pixels to personalise content and ads (i.e. through Alphabet and Meta ad services), to provide social media features and to analyse our traffic data. We also share information on your use of our site with our social media, advertising and analytics partners.
When you visit any website, it may store or retrieve information using your browser, mostly in the form of cookies, tags, or pixels. This information might be personal information about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies.
13. How you can contact us
If you have any questions regarding our privacy practices or how we handle your information, please contact our privacy team by sending an email to contact@atelier-verto.com.